Help CenterSales

Orders

Place a storefront order with shipping, pickup, or store credit

Enter your contact details, choose shipping or pickup, and pay using the options available at the store.

Before you start

  • Storefront → Cart → Checkout
  • Checkout may be available to customers or guests. Sign in to use saved addresses or store credit.

What success looks like

  • Order Complete confirms your order number and total. The order includes the delivery and payment details you selected.

Quick start

The shortest path through this area.

  1. 1Review your cart and open Checkout.
  2. 2Enter your Email and Name under Contact Information.
  3. 3If both fulfillment options are offered, choose Ship to me or In-store pickup. When only one option is available, checkout uses it automatically; check the shipping or pickup line in Order Summary.
  4. 4For shipping, select a saved address or enter a new one, then choose a Shipping Method. For pickup, read the store’s instructions.
  5. 5If you are signed in and have store credit, select Apply and enter the amount to use. You can use no more than your available balance or the order total.
  6. 6Review the complete Order Summary. Click Pay with Store Credit if credit covers the total, or Continue to Payment for the remaining amount.
  7. 7Complete the payment provider’s form. Use Back to contact info if you need to correct earlier details before paying.
  8. 8Wait for Order Complete and save the order number. Check your confirmation email or Account → Orders.

How this area works

Reference information for the choices on this page.

Important details
  • A stored cart or a payment form alone is not an order confirmation.
  • Only the delivery methods and processors currently enabled by the store are offered.
  • If your store credit covers the full total, Pay with Store Credit can complete the order without a card payment, even when no online payment processor is available.

Troubleshooting

Choose the symptom that matches what you see.

Online purchases unavailable appears

Contact the store; the visitor cannot enable online sales.

No shipping method is offered

Review the address and available store shipping rules.

Payment processed but the order is not confirmed

Use the payment-recovery guide before starting another checkout.

Continue with a related guide

OrdersConfirm an order after payment was processedFind customer orders and tracking informationAdd, edit, set a default, or delete a saved address

Still stuck?

Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.

Sign-in is required to protect store information.

Open support ticket