Help CenterPoint of Sale

Point of Sale

Use Point of Sale

Open POS, choose the selling location and checkout station, build the cart, and complete an in-person sale or trade-in.

Before you start

  • Create at least one warehouse.
  • Make sure your staff account can process payments.
  • Set up a POS payment processor if you plan to accept card payments.

What success looks like

  • The selected warehouse and terminal are visible before checkout.
  • The terminal shows the payment prompt when card payment is sent.
  • Completed payments create a completed POS transaction.

Quick start

The shortest path through this area.

  1. 1Choose Point of Sale from the store dashboard left navigation.
  2. 2Sign in if POS asks you to authenticate.
  3. 3Select the warehouse/location for this checkout session.
  4. 4Select the checkout station for that counter.
  5. 5Search or scan items into the cart.
  6. 6Confirm quantity, price, tax, discounts, and customer details.
  7. 7Choose the payment method and, for card payments, confirm the correct terminal or reader.
  8. 8Confirm the success screen before clearing the cart or starting the next sale.

Common tasks

Open only the task you need.

Start a register sessionLocation and station selection determine which stock and checkout devices the register uses.
  1. 1Open Point of Sale and sign in with your own staff account.
  2. 2Choose the location where the sale is physically happening.
  3. 3Choose the checkout station for that counter. Create one only if this is a new register position.
  4. 4Confirm the assigned card terminal, receipt printer, and cash drawer. A station may use the store defaults when no device is assigned.

You’re done when: The POS opens with the correct location and checkout station shown for the session.

Complete an in-store saleSearch, scan, or browse for singles and products, then take payment.
  1. 1Search or scan an item. For a single, choose the correct set, printing, condition, and finish. For a product with options, choose the correct variant.
  2. 2Add an optional customer before payment when they need purchase history or store credit applied.
  3. 3Review quantities, automatic product promotions, tax, and the total in Current Sale.
  4. 4Choose payment. For split tender, add each completed payment until the remaining balance reaches zero.
  5. 5Wait for the success confirmation before beginning another transaction.
  6. 6Print the receipt from the success screen when requested. A cash sale can also open the station’s assigned drawer automatically.
Run a cash drawer shiftA drawer shift compares the opening count, cash sales, recorded cash movements, and closing count for one station.
  1. 1In POS, confirm the correct checkout station is selected, open More (…), then choose Cash drawer.
  2. 2On Drawer shift, enter the starting cash count and choose Start drawer shift.
  3. 3During the shift, record Pay in, Pay out, Cash drop, or Count cash when that activity occurs. Add a note when it would help explain the record.
  4. 4At handoff or close, choose Close drawer shift, count the physical cash, enter the counted amount, and confirm.
  5. 5Review the expected amount and over or short result before leaving the station.

You’re done when: The drawer shift is closed with its opening count, cash sales, movements, final count, and over or short result retained together.

Open the drawer without a saleUse this for making change, counting cash, cash movement, or an approved manager open.
  1. 1In POS, open More (…) > Cash drawer, then choose Open drawer.
  2. 2Choose the reason. A note is optional for the standard reasons and required only when you choose Other.
  3. 3Choose Open electronically, or choose Log physical key open when the drawer was opened with its key.
  4. 4Check Activity to confirm the staff member, reason, connection route, and result were recorded.
Set up browser-only printing or a direct USB drawerBrowser hardware is stored for the selected station and only in that browser profile on that device.
  1. 1Open POS on the device staff will use, then choose the correct location and checkout station.
  2. 2In the POS header, open More (…) and choose Hardware.
  3. 3For receipts, choose Browser print dialog. Each receipt will use the device’s normal print or share dialog.
  4. 4For a compatible direct USB or serial drawer in desktop Chrome or Edge, choose USB drawer and approve the browser device prompt.
  5. 5Select the documented adapter command and speed, then Test drawer. Fully close the drawer before using Calibrate sensor.

You’re done when: The hardware screen shows the chosen browser receipt route and, when supported, the selected direct drawer for this browser and station.

Process a counter trade-inBuy mode records cards the store is purchasing and can be combined with a customer purchase.
  1. 1Switch POS to Buy mode and add the exact card printing, condition, and quantity being received.
  2. 2Review the cash and store-credit offers and correct the condition before payment.
  3. 3Attach the customer when store credit will be used or when the store needs the trade-in in customer history.
  4. 4Choose cash or store credit. For a mixed sale and trade-in, review the net amount before completing payment.
  5. 5Finish the transaction and verify the accepted cards entered the selected warehouse.
Apply a manual item discountManual POS discounts can be added to a product or single when the staff member has permission.
  1. 1Open the item in the cart or its item modal and choose the discount control.
  2. 2Choose Percentage or Dollar amount, enter the value, and add a clear reason.
  3. 3Apply the discount and check the line total before taking payment.
  4. 4Remove or edit the discount from the same item if it was entered incorrectly.

You’re done when: The item shows the adjustment and the reason is retained with the sale for review.

Review or void a POS transactionTransaction History shows recent POS sales, trade-ins, and voids.
  1. 1Open Transaction History from POS.
  2. 2Find and open the transaction, then verify the date, customer, items, total, and payment method.
  3. 3Choose Reprint Receipt when another copy is needed. POS uses the browser print dialog or the printer assigned to the active station.
  4. 4If the transaction must be voided, use Void Transaction and obtain manager approval when prompted.
  5. 5Use Orders for itemized refunds and online or marketplace order corrections. Never start a second sale to disguise a completed payment.

How this area works

Reference information for the choices on this page.

Warehouse selection
  • The selected warehouse controls which inventory POS can sell.
  • Choose the physical location where the sale is happening.
  • If you choose the wrong warehouse, switch before starting the cart.
Terminal selection
  • POS should show terminals for the active POS payment processor only.
  • If a default terminal is online for the chosen warehouse or assigned station, POS can preselect it.
  • If no terminal is selected, choose one before taking a card payment.
Payment behavior
  • Cash payments do not require a payment terminal.
  • Square and Stripe terminals may look idle until POS sends a payment request.
  • After the customer pays, wait for POS to confirm completion.
Main POS actions
  • Select Location chooses the warehouse that inventory is sold from for the session.
  • Choose the checkout station staff are using at that counter. Create a station only when a manager is setting up a new register position.
  • Use search, barcode scanning, and card/product selection modals to add items to the cart.
  • Use the item edit modal to adjust quantity or condition and, when permitted, add a reasoned line discount before payment.
  • Use the reader/terminal selector to choose the online Stripe reader, Square Terminal, or Clover device for this checkout session.
  • Use Cancel Payment only while a payment is actively waiting on the terminal, then wait for POS to return to an idle payment state before retrying.
  • After a completed transaction, use Print Receipt. POS uses the browser print dialog or the receipt printer assigned to the active checkout station.
  • Use History to open a completed transaction and choose Reprint Receipt. Staff with permission can also void an eligible transaction from its detail.
  • Use More (…) > Cash drawer to start or close a drawer shift, record cash movement, open the drawer with a reason, and review station activity.
  • Use More (…) > Hardware to choose browser receipt printing or grant this browser access to a compatible direct USB drawer.
Cash drawer shifts and manual opens
  • A drawer shift belongs to one checkout station and tracks starting cash, cash payments, pay ins, pay outs, cash drops, counts, and the closing over or short result.
  • Opening the drawer without a sale always requires a reason. The standard reasons do not require a note; Other does.
  • Use Log physical key open when staff opened the drawer with its key so the activity is still recorded.
  • Managers review activity across stations from Payment Setup > Overview > Cash drawer activity.
Browser hardware limits
  • Browser hardware choices apply only to the selected station in the current browser profile and device.
  • Browser receipt printing opens the operating system’s print or share dialog and cannot reliably select a printer or print silently.
  • Compatible desktop Chrome or Edge browsers can request a direct serial drawer. The browser may ask for permission again after permissions, browser data, or profiles change.
  • A drawer connected through a receipt printer requires the Hardware Connector configured in Payment Setup.

Troubleshooting

Choose the symptom that matches what you see.

No location or checkout station is available

A manager must enable a warehouse for POS sales and create an active checkout station for that location. Configure these in Warehouses and Payment Setup before retrying.

No terminal is selected

Select an available Stripe, Square, or Clover terminal before taking a card payment. The available list depends on your active POS payment processor.

The terminal screen is blank or idle

That can be normal before payment is sent. Send the payment from POS and watch for the terminal to switch into the payment prompt.

Receipt printing or the drawer does not work

Confirm the correct checkout station is selected. Open More (…) > Hardware and check whether this browser uses its print dialog or the assigned Connector printer. For Connector hardware, ask a manager to check Payment Setup > POS setup > Printers & drawers, confirm the Connector is running, and run the sample receipt or drawer test.

The drawer status says unavailable

Many printer-driven drawers and simple USB trigger adapters do not report whether the drawer is physically open. You can still test and open the drawer; unavailable means MintLGS cannot reliably display its open or closed state.

Continue with a related guide

Manage WarehousesUse Payment SetupManage Orders

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