Help CenterSales

Orders

Manage Orders

Use Orders to review online, marketplace, pickup, shipping, completed, canceled, and refund-related order work.

Before you start

  • Confirm the order source: storefront, marketplace, POS, or manual workflow.
  • Check payment and fulfillment status before shipping or handing over items.

What success looks like

  • Order lists show current fulfillment status.
  • Order detail shows items, customer, payment, and action history.
  • Completed actions update the order status.

Quick start

The shortest path through this area.

  1. 1Open Sales > Orders.
  2. 2Use tabs, filters, or search to find the order.
  3. 3Open the order detail.
  4. 4Review customer, payment, fulfillment, items, and notes.
  5. 5Fulfill, ship, mark picked up, unship, or refund only after confirming the correct order.
  6. 6Save or confirm the action.

Common tasks

Open only the task you need.

Fulfill an orderFulfillment commits the inventory selected for an online or marketplace order.
  1. 1Open Needs Fulfillment and select the order. Review the customer, items, quantities, source, and delivery method.
  2. 2Choose automatic warehouse priority or select the warehouses staff will pick from.
  3. 3Validate fulfillment. Resolve any shortage instead of forcing the order through.
  4. 4Fulfill the order and print its packing slip when needed.
  5. 5Confirm the order moves to Ready to Ship, or to the pickup workflow when it is a pickup order.
Ship an order and send trackingShipping completes the fulfillment workflow and updates supported marketplaces.
  1. 1Open Ready to Ship and select the order.
  2. 2Confirm the recipient, shipping method, and packed items.
  3. 3Enter the carrier and tracking number, or use the shipping CSV tools for a checked batch.
  4. 4Mark the order shipped. MintLGS sends shipment details to the connected marketplace when that marketplace supports it.
  5. 5Open the completed order and verify the tracking details are present.
Complete a pickup orderPickup orders do not need the shipping workflow.
  1. 1Open Pickup and find the order by customer or order number.
  2. 2Verify the customer and items before handing anything over.
  3. 3Mark the order ready when it has been gathered, then complete pickup when the customer receives it.
  4. 4Do not mark an order picked up before the merchandise leaves the store.
Configure shipping and pickupShipping Options owns storefront fulfillment methods, staff shipping rules, and eBay fulfillment-policy mapping.
  1. 1Choose Shipping Options from Orders.
  2. 2Enable shipping, in-store pickup, or both; online checkout requires at least one fulfillment option.
  3. 3Add customer-facing shipping methods with carrier, rate, free-shipping threshold, and estimated delivery.
  4. 4Add staff shipping rules when an order must require tracking, insurance, a signature, or another handling step.
  5. 5If eBay is connected, review its fulfillment policies and listing-selection rules in the eBay shipping section.
Print a receipt from OrdersDashboard receipt printing works independently of the payment processor used for the sale.
  1. 1Find the order and open its detail panel.
  2. 2Choose Print Receipt in the footer.
  3. 3Choose Browser print to open the current device’s print dialog, or choose an available printer assigned to a checkout station.
  4. 4Confirm the correct order number, items, quantities, prices, discounts, tax, total, and payment lines appear on the printed receipt.
Refund an orderRefund from the original order so payment, inventory, customer history, and marketplace records stay connected.
  1. 1Open the order detail and choose Refund.
  2. 2Select the items and amounts being refunded and enter the reason.
  3. 3Review whether returned merchandise should go back into inventory.
  4. 4Confirm the refund and wait for its result before retrying.
  5. 5Verify the order status and activity history. Marketplace-origin refunds may also need the marketplace’s required return steps.

How this area works

Reference information for the choices on this page.

Fulfillment workflow
  • Use order status to decide what needs attention next.
  • Confirm the exact items and quantities before fulfillment.
  • For pickup orders, verify customer identity before handing over items.
Refund workflow
  • Open the correct order before starting a refund.
  • Confirm whether the payment processor can refund automatically or needs manual action.
  • Record the refund outcome so reporting stays accurate.
Actions on the Orders page
  • Use the search bar to find orders by order number or item name.
  • Use Needs Fulfillment for orders that still need items picked from inventory.
  • Use Ready to Ship for orders that are packed and can be marked shipped.
  • Use Pickup Orders when pickup is enabled in fulfillment settings and orders are waiting for customer pickup.
  • Use Completed for finished orders and Unship only when an order was marked shipped incorrectly.
  • Use POS Trade-Ins to review completed cards-bought transactions from POS.
  • Open the order side panel to review items, customer, payment, fulfillment, and available actions.
  • Use Fulfill Selected or Fulfill All when only part or all of an order is ready.
  • Use Ship or Pickup actions only after confirming the order is physically ready.
  • Use Refund when your staff role allows refunds and the transaction has a refundable completed amount.
  • Use Print Receipt in the order detail footer to open the current browser’s print dialog or send the receipt to an available printer assigned to a checkout station.
  • Watch refund feedback banners because a refund may be recorded in MintLGS while still requiring manual action in Stripe, Square, or another processor.
  • Use Shipping Options to configure storefront shipping, pickup, shipping rules, and connected eBay fulfillment policies.

Troubleshooting

Choose the symptom that matches what you see.

An order cannot be fulfilled

Check whether inventory is reserved, unavailable, already fulfilled, or connected to a payment issue.

A refund needs manual action

Follow the message shown in MintLGS and confirm the refund in the payment processor dashboard if required.

An assigned receipt printer is unavailable

Use Browser print when a paper copy is needed immediately. Then check Payment Setup > POS setup > Printers & drawers for the station assignment, Connector status, and printer test result.

Continue with a related guide

Use ReportsManage CustomersUse Marketplaces

Still stuck?

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