Help CenterSales

Orders

Confirm an order after payment was processed

Finish confirming an existing checkout when your payment succeeded but the order number has not appeared.

Before you start

  • Storefront → Checkout completion
  • Use the completion screen for the checkout you just paid for.

What success looks like

  • A successful confirmation displays the existing order number. If it cannot be confirmed, the store can use your checkout details to investigate.

Quick start

Choose the task you need. Each task has its own steps.

Confirm an already processed payment

  1. 1Read the heading and message on the checkout completion screen.
  2. 2If it says Payment Processed, check the charged amount and look for an order-confirmation email.
  3. 3Click Confirm Order to retry confirmation of the existing checkout.
  4. 4Wait for Order Complete and the order number.
  5. 5If confirmation still fails, contact the store with the time, amount, email address, and message shown on the screen.

Return after a payment issue

  1. 1If the screen says Payment Issue instead, read the error and follow the Return to Checkout instruction.

How this area works

Reference information for the choices on this page.

Important details
  • Do not create another payment merely because an order number is taking time to appear.

Troubleshooting

Choose the symptom that matches what you see.

Confirm Order reports another error

Keep the existing checkout context and contact the store.

I closed the recovery tab

Check email and account Orders before attempting another purchase.

Continue with a related guide

OrdersFind customer orders and tracking information

Still stuck?

Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.

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