Orders
Find customer orders and tracking information
Customers can view their orders and tracking information from their account on your storefront.
Before you start
- Storefront → Account → Orders
- Sign in to the customer account associated with the order.
What success looks like
- The order page shows the details and tracking information currently recorded by the store.
Quick start
The shortest path through this area.
- 1On the store’s website, sign in to the customer account associated with the order, then open Account → Orders. Use the page controls to find older orders.
- 2Select the order you want to view.
- 3Review its Items, status, and Order Summary.
- 4For a shipped order, check Tracking and open the tracking link if one is available.
- 5Check the Shipping Address saved with the order.
- 6Click Back to orders to return to the list. To request a correction, cancellation, or refund, contact the store and provide the order number.
Troubleshooting
Choose the symptom that matches what you see.
An order is absent
Check the store, account email, and confirmation email; guest purchases may need the store’s assistance.
The order details are temporarily unavailable
Use Back to orders to return to the list. If opening the order still fails, contact the store with its order number and the message shown. A failed details page does not mean the purchase failed; do not place the order again to try to fix it.
Tracking has not changed
Check the carrier tracking link and contact the store if the order needs attention.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
Sign-in is required to protect store information.