Orders
Move picked items back to Needs Fulfillment
Remove an order’s recorded picks so it can be fulfilled again.
Before you start
- Dashboard → Sales → Orders
- Your account needs permission to update transactions, and the order must allow this action.
What success looks like
- The order returns to Needs Fulfillment. Its stock is still committed to this order and is not available for another sale.
Quick start
The shortest path through this area.
- 1Open the order and find its fulfillment section.
- 2Click Move back to needs fulfillment.
- 3Read the confirmation. The action removes the recorded picks while keeping the stock committed to this order.
- 4Confirm the change and wait for the order to update.
- 5Find the order in Needs Fulfillment and check its items before picking them again.
Troubleshooting
Choose the symptom that matches what you see.
The action is not available
Check whether the order has shipped, been refunded or canceled, or has a marketplace status that prevents changes.
The stock is not freely available after reversal
The original order stock remains reserved so another sale cannot use it. This is different from canceling the order.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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