Orders
Correct sale, fulfillment, or pickup status
Correct an order’s displayed sale, fulfillment, or pickup status when the available options allow it.
Before you start
- Dashboard → Sales → Orders
- Your account needs permission to update transactions. Available changes depend on the order’s current status and marketplace restrictions.
What success looks like
- The order displays the saved status, and its activity records the correction.
Quick start
The shortest path through this area.
- 1Open the order and click Change Order Status.
- 2Change only the fields that need correction: Sale status for an eligible non-marketplace order, Fulfillment status, or Picked up by customer for a pickup order. Leave pickup unchecked if the customer has not collected an active order.
- 3Add an optional Internal note, then click Save status. A note alone does not enable Save status. This records a status correction; it does not process a payment or refund.
- 4Reopen the order and check its status, Activity, and queue before making another change.
How this area works
Reference information for the choices on this page.
Important details
- Marketplace orders take their payment, cancellation, and refund status from the marketplace. You can view that sale status here, but you cannot edit it.
- Use the payment, refund, fulfillment, or shipping action when you need to perform that operation. Changing a status alone does not move money or complete those steps.
Troubleshooting
Choose the symptom that matches what you see.
Save status is disabled
Change an available status field. Adding only a note does not enable a status update.
The change was rejected
Read the message in the form. Your selections and note stay in place so you can correct the problem. If the result could not be confirmed, close and reopen the order to check its status before trying again. Refunds, cancellations, release holds, and marketplace restrictions can limit changes.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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