Presale & Discounts
Review, edit, or deactivate a discount campaign
Find a discount, review how it has been used, and change its products, dates, or settings. Deactivate an offer when it should stop applying to new purchases.
Before you start
- Presale & Discounts → Discounts
- You need discount view permission to read campaigns and discount update permission to edit or deactivate them.
What success looks like
- The campaign shows the saved settings and status. Changes apply to eligible future purchases.
Quick start
Choose the task you need. Each task has its own steps.
Review campaign results
- 1Open Discounts and use the status filters to find the campaign. Select All if you are unsure of its current status.
- 2Read Applications, Discounts given, Gross product sales, and Product sales above the campaign list. Each campaign also shows its own Uses, Discount, Gross, and Net totals. The totals above the list cover all campaigns, even when a status filter hides some rows.
Edit a campaign
- 1Open Discounts, find the campaign and click Edit. Change its targets, amount, channels, dates or other settings, then click Save changes. Use Cancel to leave without saving.
- 2Reopen the campaign to verify the saved settings. Check a new cart when confirming a changed offer; a completed sale keeps its original discount.
Deactivate a campaign
- 1Open Discounts, find the campaign and click Deactivate to stop it applying to future purchases.
- 2Check that the campaign is Disabled. Refresh an affected open cart and review its total. To offer it again, click Edit, turn Enabled on, check its dates and click Save changes.
Troubleshooting
Choose the symptom that matches what you see.
The campaign totals seem different
Compare the same campaign and distinguish Gross product sales from Product sales after discounts.
An earlier sale still has the discount
Editing or deactivating a campaign does not change a completed transaction. Its original discount stays on that sale.
The save or deactivation response was interrupted
Reload Discounts and check the campaign settings and status before trying again. A missing response does not prove that nothing changed.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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