Help CenterSales

Presale & Discounts

Create a percentage or amount-off discount

Create a percentage or fixed amount-off campaign for all products, selected products or categories. Choose its sales channels and schedule. Automatic campaigns do not apply to TCG singles.

Before you start

  • Presale & Discounts → Discounts → New discount
  • You need discount view permission to open campaigns and discount create permission to create one. Product view permission is needed to search products and categories.

What success looks like

  • The discount is available for eligible items on the selected channels during its active dates.

Quick start

The shortest path through this area.

  1. 1Open Discounts, click New discount, and enter a Name and optional Description.
  2. 2Select Amount off products as the Promotion type.
  3. 3Choose In store + online, In store only, or Online only under Sales channels.
  4. 4Select Percentage off or Dollar amount off each, then enter Value.
  5. 5Under Eligible products, choose All products, Categories or Specific products. For a category or product target, select the entries to include. Search products by name or SKU; keep existing selections when searching for another item.
  6. 6Set Starts, Ends, and Priority. Select Include presale items only if the discount should also apply to eligible presale prices.
  7. 7Turn Enabled on and click Create discount. Reopen the campaign to check its products, channels, and dates.

How this area works

Reference information for the choices on this page.

Fields and options
  • Priority: Breaks a tie when two eligible offers provide the same savings. The higher-priority offer wins.
  • Enabled: Allows the offer to apply during its scheduled dates.
  • Include presale items: Allows eligible presale items to receive the discount. Leave it off to keep their presale prices unchanged.

Troubleshooting

Choose the symptom that matches what you see.

The discount is missing from POS

Check that the offer includes in-store sales, is enabled, is within its active dates, and matches the product or category. Check the presale setting if relevant, then wait for the cart total to update.

Another offer is applied instead

Compare the eligible offers and their savings. Priority breaks ties; multiple discounts do not necessarily stack.

Continue with a related guide

Presale & DiscountsCreate a Buy X, get Y discountReview, edit, or deactivate a discount campaign

Still stuck?

Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.

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