Presale & Discounts
Create a Buy X, get Y discount
Specify how many qualifying items a customer must buy and which items receive the reward. The reward can be free items, a percentage discount, or a fixed amount off each reward item.
Before you start
- Presale & Discounts → Discounts → New discount
- You need discount view permission to open campaigns and discount create permission to create one. Product view permission is needed to search products and categories.
What success looks like
- The offer saves both the purchase requirement and the reward. A qualifying cart shows the discount on the eligible reward items.
Quick start
The shortest path through this area.
- 1Create a new discount, enter its name, and select Buy X, get Y as the Promotion type.
- 2Choose the Sales channels and Reward. Select Free, Percentage off, or Dollar amount off each, and enter a value if required.
- 3Under Customer buys, enter Quantity and the Customer gets quantity. Under Qualifying products, choose All products, Categories or Specific products, then select any required targets.
- 4Under Reward products, choose All products, Categories or Specific products and select any required targets. Both the qualifying items and reward items must be in the cart; singles do not qualify.
- 5Set Maximum sets per order, or leave it blank if the offer should have no set limit.
- 6Choose the dates, Priority, Include presale items, and Enabled settings, then click Create discount.
- 7Add qualifying purchase and reward items to a cart and check the discount before completing a sale.
Troubleshooting
Choose the symptom that matches what you see.
The cart does not receive the reward
Check that it contains enough qualifying purchase items and the eligible reward items. Also check the sales channel, dates, and Enabled setting.
The offer stops after a few groups of items
Check Maximum sets per order. It limits how many times the purchase-and-reward combination can apply to one order.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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