Help CenterSales

Payment Setup

Configure, test, and calibrate a cash drawer

Connect a drawer through a receipt printer or serial adapter, test that it opens, and calibrate its sensor if supported.

Before you start

  • Sales → Payment Setup → POS setup → Printers & drawers
  • Your account needs Payments: Manage setup permission to open and configure Payment Setup. Viewing cash-drawer activity requires Payments: View status.
  • These controls require an available, paired Hardware Connector. If Connector setup is unavailable, use the supported browser hardware options in POS.

What success looks like

  • The station saves its drawer assignment. The opening test checks the connection, and successful calibration lets MintLGS read the drawer’s sensor.

Quick start

The shortest path through this area.

  1. 1Select the station and find its connected drawer, or the printer configured with a drawer connection.
  2. 2Register the device and open its settings.
  3. 3For a printer-connected drawer, select the supported pin and pulse timing. For a serial drawer, enter the adapter’s command, connection speed, data bits, parity, and stop bits.
  4. 4Click Save drawer setup.
  5. 5Click Test drawer and check that the correct physical drawer opens. Assign it using Use as cash drawer or the station selector.
  6. 6If the drawer supports a sensor, start calibration and follow the instruction to close it fully. Calibration opens the drawer once to compare the sensor readings.
  7. 7Check Cash drawer activity for the test or calibration result.

How this area works

Reference information for the choices on this page.

Fields and options
  • Printer connection: Pin 2 or 5; use a pulse supported by the connected drawer.
  • Serial adapter command: Choose the matching Common USB, APG SerialPRO BEL, or high-security command.
  • Serial settings: Speed, 7/8 data bits, parity, and 1/2 stop bits must match the adapter.

Troubleshooting

Choose the symptom that matches what you see.

The test opens a different drawer

Check the station assignment and physical printer or serial connection.

Calibration does not detect a change

Check that the drawer supports a sensor and is fully closed before calibration. A drawer can open successfully even when its sensor is not working.

Continue with a related guide

Payment SetupStart, count, and close a cash-drawer shiftReview drawer activity and shift totals

Still stuck?

Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.

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