Orders
Mark an order picked up
Record that a customer has collected one order or several selected orders.
Before you start
- Orders → Pickup Orders
- Your account needs permission to update transactions. Enable pickup in Order settings to display the Pickup Orders queue.
What success looks like
- The order records when pickup was completed and no longer needs a pickup action.
Quick start
The shortest path through this area.
- 1Open Pickup Orders and find the customer’s order.
- 2Open it and check the items and any release-date hold.
- 3Click Mark Picked Up in the detail or Picked Up on the order’s row. To complete several pickups, select the orders and click Mark Picked Up.
- 4Wait for the order to update, then check the Picked up by customer timestamp.
- 5If you marked pickup by mistake, use Change Order Status to correct Picked up by customer when that action is available.
Troubleshooting
Choose the symptom that matches what you see.
Pickup Orders is missing
Enable Offer In-Store Pickup in Order settings → Storefront orders.
The pickup action is blocked
Check the release time and order status. A refund or marketplace lock can also prevent completion.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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