Dashboard
Resolve an account notice or review a required agreement
MintLGS may show a notice before you can enter your store. The notice explains whether you need to review an agreement, resolve a suspension, or respond to a scheduled deletion.
Before you start
- Dashboard
- Sign in with an active owner or staff account. Your permissions determine which summaries and pages you can see.
What success looks like
- The page shows the updated account status. An agreement notice clears after acceptance has been saved; other notices remain until their stated requirements are met.
Quick start
The shortest path through this area.
- 1Check which store or account the notice refers to and read the action it asks you to take.
- 2If an agreement needs your acceptance, open the linked Terms and Privacy documents. Review them, then select the authorization checkbox if you are authorized to accept them for the account.
- 3Click Accept and continue. Wait for confirmation before leaving the page. If you are a staff member who cannot accept the agreement, ask the account owner to complete this step.
- 4If the store is suspended, read the reason and any deadline in the notice. Use the support contact shown there to ask about restoring access.
- 5If the account is scheduled for deletion, check the deletion date. To stop it, click Cancel Deletion & Reactivate when that option is available and confirm your choice. Click Keep Scheduled if you intend to leave the deletion scheduled.
- 6If the notice includes a download link, use it to save the available account data before the stated deadline.
- 7After completing the requested action, let the page reload and check whether the notice has cleared or changed.
Troubleshooting
Choose the symptom that matches what you see.
My acceptance was not saved
Read the error beside the form, correct the issue, and click Accept and continue again. Selecting the checkbox alone does not save your acceptance.
My store is still suspended
Contact support and include the reason shown in the notice. Resetting your password or paying a subscription does not resolve every type of suspension.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
Sign-in is required to protect store information.