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Events

Register a player and collect an entry payment

Register an existing customer or a guest for an event. You can record an available payment method in the event, or send a card payment to POS to finish it there.

Before you start

  • Content → Events
  • You need Events: View permission to open events. Creating, editing, or canceling events requires the corresponding permission. Refunding a paid registration also requires Issue refunds.

What success looks like

  • The event lists the player and their payment status. A card payment sent to POS remains incomplete until it is finished there.

Quick start

The shortest path through this area.

  1. 1Open the event and click Add Player.
  2. 2Choose Existing customer and search for the person, or choose Guest and enter Player name and an optional Email. Select an available ticket if offered and complete the registration fields.
  3. 3Check the amount due. For a free entry, click Register player. For a paid entry, choose Cash or eligible Store credit and click Register player, or choose Card in POS and click Send payment to POS.
  4. 4If the payment is waiting in POS, click Open in POS and complete it there. The player is registered only after payment completes.
  5. 5Store credit requires an existing customer with enough credit. It is unavailable for a guest. Choose another available payment method if needed.
  6. 6Return to the event and check the registration and payment status before trying to register the player again.

How this area works

Reference information for the choices on this page.

Important details
  • A ticket may be unavailable because its sale dates have not started, have ended, or its quantity has sold out.
  • You can register a guest by name without creating a customer account.

Troubleshooting

Choose the symptom that matches what you see.

The card payment is in POS but the player has not paid

Complete the pending event payment in POS, then return to the event and check its status.

Store credit is unavailable

Select the customer’s existing record and check whether they have enough eligible store credit.

Continue with a related guide

EventsComplete or cancel an event payment sent to POSCancel a pending payment or recover after a charge

Still stuck?

Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.

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