Point of Sale
Complete or cancel an event payment sent to POS
Take payment for an event registration that was sent to POS, or cancel the pending payment.
Before you start
- POS → Orders → pending order marked EVENT
- Your account needs permission to take POS payments. Discounts, transaction history, refunds, station settings, and cash-drawer actions may require additional permissions.
What success looks like
- A completed transaction updates the attendee’s payment status. Canceling removes the pending payment from checkout.
Quick start
Choose the task you need. Each task has its own steps.
Complete an event payment
- 1Click Orders in the POS header and select the entry marked EVENT.
- 2Review the event and customer, then click Open in Cart.
- 3Click Pay, add the payment, and complete the transaction.
- 4Wait for the completion screen, then return to Events and check the attendee’s payment status.
Cancel an unfinished event payment
- 1To cancel an unfinished event payment, click Cancel on its pending entry and confirm with Cancel Payment.
How this area works
Reference information for the choices on this page.
Important details
- Event checkouts have their own completion and cancellation flow. Hold is not available for an active event checkout.
Troubleshooting
Choose the symptom that matches what you see.
The event still shows unpaid
Check whether the POS transaction actually completed and whether you opened the correct EVENT entry. Do not charge again solely because the event view has not refreshed.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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