Customers
Check store credit and join or leave loyalty rewards
View your available store credit and credit history, or manage your membership in the store’s loyalty program.
Before you start
- Storefront → Account → Store Credit or Overview
- Sign in to your customer account. Loyalty options appear only when the store offers them.
What success looks like
- Your account shows the current credit balance and whether you are enrolled in the loyalty program.
Quick start
The shortest path through this area.
- 1Open Store Credit to see your available balance.
- 2Review History for the date, reason, amount, and balance after each entry. Use the page controls to find older activity.
- 3Open Overview and read Loyalty rewards, including the program’s status, reward rate, and terms.
- 4To join an available program, click Join loyalty program and wait for confirmation.
- 5To leave, click Leave program. Leaving stops future membership rewards but keeps credit you have already earned.
- 6To spend credit at checkout, click Apply beside Store Credit and review the amount to use.
Troubleshooting
Choose the symptom that matches what you see.
New rewards are not being earned
Check whether the program or customer membership is paused and read the eligible-purchase terms.
A credit entry is unexpected
Contact the store with the history entry and related order.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
Sign-in is required to protect store information.