Customers
Configure the loyalty program
Choose how customers earn store credit, which purchases qualify, and any minimum or maximum amounts. Save the program before enrolling customers.
Before you start
- Customers → Loyalty Program
- You need loyalty view permission to open the program and loyalty manage permission to save changes.
What success looks like
- MintLGS saves the program’s reward rate, limits, eligible purchases, and customer terms.
Quick start
The shortest path through this area.
- 1Open Loyalty Program in Customers.
- 2Choose a Status: Not active, Active, or Paused.
- 3Enter Store credit earned % and Minimum eligible purchase. Set Maximum reward per purchase if you want to limit the credit earned on one purchase.
- 4Under Where customers earn rewards, select In-store purchases, Online purchases, or both.
- 5Under What earns rewards, select the eligible item types: TCG singles, Products, Event tickets, and Presale items.
- 6Choose any Excluded product categories and enter the Customer terms you want people to see when enrolling.
- 7Click Save loyalty program. Correct any field errors, then reopen the program to check your settings.
Troubleshooting
Choose the symptom that matches what you see.
A purchase did not earn a reward
Check that both the program and the customer’s membership are active. Then compare the purchase with the allowed sales channels, item types, categories, minimum amount, and reward cap.
The program will not save
Correct the rate, minimum, or maximum identified by the error message, then save again.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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