Purchasing
Void or replace a posted distributor invoice
Void an incorrect posted invoice and, if needed, create a corrected replacement while keeping the original record.
Before you start
- Purchasing → Invoice matching → invoice → Correct / void
- Your account needs permission to void purchasing records. Editing or posting a replacement also requires permission to manage purchasing invoices.
What success looks like
- The original remains visible as a voided invoice. A replacement, if created, contains the corrected values and has its own status.
Quick start
The shortest path through this area.
- 1Find the invoice and click Correct / void, or Void if that is the available action.
- 2Enter the Required reason.
- 3Click Void invoice to void it without a replacement, or Void and create replacement to open a new draft.
- 4For a replacement, check the supplier, purchase order, invoice details, lines, and charges. Correct the values, then click Save draft or Post invoice.
- 5Enable Include voided in the invoice list to find the original. Check the replacement separately to confirm whether it is a draft or posted.
Troubleshooting
Choose the symptom that matches what you see.
I cannot edit the original posted invoice directly
Use the Correct / void workflow rather than treating a posted invoice like an unsaved draft.
The replacement was not posted
Void and create replacement opens a reviewable replacement; check whether you saved it as a draft or posted it.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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