Events
Record and finalize event payouts
Enter each participant’s payout and save a draft while you are still working. Finalize the payouts only after reviewing the amounts and payment types.
Before you start
- Content → Events
- You need Events: View permission to open events. Creating, editing, or canceling events requires the corresponding permission. Refunding a paid registration also requires Issue refunds.
What success looks like
- A saved draft remains available for editing. Finalizing records the payouts and applies the relevant changes, such as customer store credit.
Quick start
The shortest path through this area.
- 1Open the event and click Payout Event.
- 2For each participant, choose No payout, Store credit, Cash, Packs, or Other.
- 3Enter the amount for cash or credit. For packs, enter quantity and unit cost. Use Notes for additional details or to describe Other.
- 4If a guest receiving store credit needs a customer account, use the account-creation option when offered. Review the option to email a password setup link.
- 5Click Save Draft if you need to finish the payout later.
- 6When every entry is correct, click Finalize Payout and wait for confirmation.
- 7Reopen Payout Event to review the participant amounts and Accounting journal entry. For store-credit payouts, also check the customer’s credit record.
Troubleshooting
Choose the symptom that matches what you see.
A guest cannot receive store credit
Review the option to create a customer account and complete the required contact details.
I am not sure whether finalization finished
Reopen the event and check the Accounting journal entry and any affected customer balances before finalizing again.
Continue with a related guide
Still stuck?
Open a support ticket. We’ll include this guide so you only need to explain what happened and where you got stuck.
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